Frequently asked questions
Roadside is standard with all Breakdown Club Memberships. The roadside as the name might suggest is help at the side of the road.
If your vehicle will not start or breaks down at or within ¼ of a mile of your home we will either repair it there or if that is not possible take it to the nearest suitable garage. Please note we will only cover the cost of a recovery up to 10 miles.
Cover applies within the territorial limits, more than ¼ mile from your home address. We will arrange, your vehicle and up to 6 passengers to be transported to your home or original destination within the territorial limits WITHIN 10 miles.
Accident Recovery *
We will arrange for your vehicle to be collected from the scene of the accident and towed to a safe destination.
* You will need to provide us with your insurance name and policy number and we will recover the costs from your insurance or the third party directly.
If you are at fault a FAULT claim will be recorded against your insurance policy.
If we are unable to repair your vehicle at the roadside we will recover you to a garage of your choice, your destination or home address (whichever is nearer).
Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).
If you or a permitted driver have misfuelled your vehicle, we will arrange and pay for our misfuel assistance contractor to drain and remove the contaminated fuel, which will become the property of our misfuel assistance contractor.
We will bring enough fuel to enable you to drive to the nearest fuel station.
We offer unlimited callouts. Call us out as many times as you need to, as long as it's not a recurring problem with your vehicle.
Keys locked in the car
If you lock your vehicle keys in the vehicle, we will pay the auto locksmith call-out charge. You’ll need to provide proof of ownership of the vehicle and a driving license.
Caravan / Trailer
Any caravan (up to 7 metres/23 feet long, not including the length of the a-frame or hitch) or trailer (up to 3.05 metres/10 feet long including any load, not including the length of the a-frame or hitch) attached to the broken down vehicle will be recovered with the vehicle.
In the event of a breakdown to the caravan or trailer being towed by the vehicle, we will recover it to the nearest suitable garage or your preferred destination if closer. Any caravan or trailer must be attached using a standard 50 millimeter (2 inches) towing coupling
Driver illness/ Injury
If you are unable to continue your journey due to illness or injury (a medical certificate will be required), provided none of your passengers are able to drive, we will provide an alternative driver to return the vehicle to your nominated destination. If you are unable to accompany your vehicle, we will provide alternative transport up to the value of £100.00 on a pay and claim basis.